PAYMENT AND PRICES
MUKU accepts Visa, MasterCard, and American Express OR DIRECT PAYMENTS, ALL TROUTH PAYPAL. You will receive the order confirmation via e-mail after you place the order.
Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. MUKU ships your package according to Incoterm Delivered Duty Unpaid (DDU), which means we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for more information.
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
All orders placed Monday-Friday (excluding holidays) will ship within 5-7 business days from head office in Vilnius, Lithuania. Delivery is made by Lithuanian post (www.post.lt). We offer a delivery in 5-14 working days depending on delivery destination. All goods will be sent to the address you provide Paypal with. We are not liable for damages or losses due to shipping.
EXCHANGES AND RETURNS
Exchanges (change colour, size, style) and returns (money back) can be made within 14 days after reception of the goods. The item must be returned to us in unused, perfect condition accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact. You are responsible for the shipping of returned items back to MUKU. Items lost in transportation will not be compensated for. Shipping charges on returned merchandise are at the customers expense. However, MUKU will not charge additional shipping on exchanges. Refunds for returned merchandise will be made within 2 weeks of the return of the product, to the original purchasers credit card.
Please address your return to:
T.Sevcenkos str. 16i-315